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How history4d Handles Your Personal Data

This Privacy Policy sets out exactly what data history4d collects when you open an account, make a deposit via Touch 'n Go eWallet, Boost or GrabPay, and browse our sportsbook or live casino.

Account data handled securelyTouch 'n Go eWallet, Boost, GrabPay transaction recordsNo sale of personal data to third partiesAvailable where local law permits
history4d How history4d Handles Your Personal Data
POLICY CONTACT PATHS

How to Reach Us About Privacy Matters

If you have a question about this Privacy Policy, want to access the data we hold on your account, or need to correct something, our support team handles all privacy-related requests. Reach us through live chat inside your account, by email, or through the help desk — we log every privacy request and respond in writing so there is a clear record for you.

Team online

Live Chat

Open the chat widget from your account dashboard. Privacy requests are flagged separately and handled by our account team, not the general support queue.

Email Support

Send your data access or correction request by email. Include your registered account name and the specific data you are asking about so we can respond accurately.

Help Desk Ticket

Log a formal ticket through the help desk section of your account. Tickets create a traceable reference number, useful if you need to follow up on a data request.

DATA HANDLING STANDARDS

How We Keep Your Account Data Safe

Your account data is protected at multiple points — from how it is stored on our servers to how it travels between your device and ours. Players in George Town and across Malaysia use the same account infrastructure, so these standards apply consistently. We use SSL encryption on all data in transit, meaning your login details and payment references are never sent as plain text. Internally, access to personal account data is restricted to staff who need it to perform a specific function — payment verification, fraud review or support response.

SSL Encryption

All data between your device and history4d travels over SSL. This covers login, account edits, and every Touch 'n Go eWallet, Boost or GrabPay transaction you initiate.

Cookie Management

We use session cookies to keep you logged in and analytical cookies to understand how pages are used. You can adjust cookie settings in your browser at any time without losing account access.

Data Retention

Account and transaction records are kept for as long as required by applicable rules or as long as your account is active. When you close your account, we follow a defined retention schedule before permanent deletion.

Access Controls

Internal access to your personal data is role-restricted. Payment team staff can see transaction references; support staff can see contact history — neither has blanket access to your full profile.

Privacy Policy Questions Answered

These are the questions we hear most often about how history4d handles account data, cookie use, payment records and your rights as an account holder. If your question is not covered here, reach us directly through live chat or email.

We do not sell or rent your data. We share only what is needed for payment processing — for example, passing a transaction reference to Touch 'n Go eWallet, Boost or GrabPay to confirm a deposit — and nothing beyond that.

We record the payment method used (such as GrabPay or DuitNow), the amount, the timestamp and the payment reference. This is retained for account reconciliation and to handle any dispute you raise about a transaction.

Yes. Send a data access request via email or a help desk ticket with your registered account details. We will confirm what personal data is on file and provide it in a readable format within a reasonable time.

Contact support by live chat or email, tell us which record you want corrected or removed, and we will review it. Deletion requests are assessed against any legal retention requirement before we action them.

We use session cookies for login continuity and analytical cookies to track page performance. You can block or clear cookies in your browser settings. Note that blocking session cookies may affect your login experience.

We follow a defined retention schedule based on applicable rules. After your account closes, data is held for the required period then permanently deleted. You can ask support for the current schedule at any time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.